[HELP] iPod Service Program Ruining my Computer! (6)

1 Name: senfood!otoRJh/o/M : 2006-04-12 20:26 ID:NFu1bnKz

A while back I downloaded a program to help me troubleshoot my iPod. The only thing is, now that I'm done with the program I can't delete it, rename it or move it to any other folders. Whenever I try to remove it form my desktop I get an error message saying I can't do anything with it because the program is already running. This message appears even after I closed the program (well, the program won't even open anymore) and I closed the process using the Task Manager.

Please help me!

2 Name: Albright!LC/IWhc3yc : 2006-04-12 21:44 ID:QKcKDYFE

Is it a legit program that's actually from Apple proper? It sounds like the "utility" you downloaded might have actually been malware.

3 Name: senfood!otoRJh/o/M : 2006-04-12 22:16 ID:LiBNmzNg

It is. I think there was just some crazy error and I don't know how to fix it.

4 Name: 4n0n4ym0u5 h4xx0r : 2006-04-12 23:33 ID:mueb6sbc

If you're on Windows try running msconfig.exe and look under the "Startup" tab if the program is listed there. If so, disable it, reboot, delete it.

On OS X look under "System Preferences" -> "Accounts" -> "Startup Items" or "Login Items" (depending on your OS version). Disable, reboot, delete.

Booting either OS in safe mode should achive the same.

5 Name: Albright!LC/IWhc3yc : 2006-04-13 10:04 ID:QKcKDYFE

>using the Task Manager.

== Windows

What is the exact name of the program? I still can't believe this program is legit; mainly because I know of no iPod troubleshooting programs from Apple for the Mac, so I don't know about there being a Windows one.

6 Name: 4n0n4ym0u5 h4xx0r : 2006-04-23 07:36 ID:vU+FFu1h

Go into regedit (Run: regedit)
Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

Delete any instances of the program you're talking about. A troubleshooting program shouldn't be in there for any reason I can think of. If you found any instances, restart and try to delete the program again. If it doesn't work, try going into safe mode and deleting it.

I have to agree with >>5, this program doesn't sound too great.

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